Support
Need help? We're here for you 24/7.
Email Support
Email support — best-effort response within 24 hours on business days.
[email protected]Account & Privacy
- • Email-only signup — no ID, phone, or KYC
- • Full Tor (.onion) support for anonymous access
- • Password reset: contact support from your signup email
- • Account deletion on request — all data wiped
Trading
- • Market orders only — fills instantly on Hyperliquid
- • No limit orders (avoids empty-book cold start)
- • Orders are IoC — no cancel needed (unfilled = cancelled)
- • Fees: 0.1% spread each side (≈0.2% round-trip)
Deposits & Withdrawals
- • Send USDC to the platform address on Arbitrum, then Claim on /assets
- • On /assets click Claim, paste tx hash, sign with sender wallet to credit
- • Withdraw: ≈2–5 min to your Arbitrum address
- • Min: $5 deposit (HL bridge floor), $2 withdraw (incl. $1 HL fee)
Availability
- • Trading engine: 24/7/365 (Hyperliquid L1 uptime)
- • Support email: replied best-effort within 24h business days
- • Funds at risk: mark subject URGENT — prioritized
- • Platform state: publicly auditable on Hyperliquid
Before contacting support
Include your signup email, a clear description of the issue, and any relevant transaction hashes or order IDs. On-chain data (Arbiscan, Hyperliquid Info API) is usually enough to resolve deposit or withdrawal questions without waiting for support.
[email protected] 24/7